Shipping policy

Thank you for shopping at Foucome! We aim to provide a seamless shopping experience and ensure timely delivery of your purchases. Please read our shipping policy carefully to understand the process.

Shipping Countries and Regions

We currently ship to the following countries and regions:

North America: United States（Excluding overseas states and islands, Alaska, Hawaii, Guam, Puerto Rico, and the Virgin Islands ）
Canada

If your country is not listed above, please contact our customer service at Foucome.shop@outlook.com to confirm availability.

2. Order Processing Time

Orders are processed within 1-3 business days after payment confirmation.
Orders placed on weekends or holidays will begin processing the next business day.

3. Shipping Time

The estimated delivery time depends on your location and the shipping method selected at checkout:

Standard Shipping Time (varies by item availability):

• Within the USA: 5-7 business days

• To International destinations like China: 12-15 business days

Note: Delivery times may vary due to customs clearance procedures or other unforeseen delays.

4. Shipping Costs

Standard Shipping: Free for orders over $29.99. For orders below $29.99, settlement is based on the following regions.

Region Standard Shipping Fee ($0.00USD-$29.99) ：$2.99USD

5. Customs Duties and Taxes

International Orders: Customers are responsible for any applicable customs duties, taxes, or import fees.
Domestic Orders (within the US): Sales tax, if applicable, will be calculated and displayed at checkout.

6. Tracking Your Order

Once your order has been shipped, a confirmation email with tracking details will be sent to you. You can track your order using the provided link.

7. Shipping Address Requirements

To ensure smooth delivery:

Please provide a valid and complete shipping address and email & phone Number.
We are unable to ship to P.O. Boxes or APO/FPO addresses for some items.

8. Lost or Delayed Packages

While we strive for timely deliveries, delays may occur due to circumstances beyond our control. If your package is significantly delayed or lost, please contact us at Foucome.shop@outlook.com, and we will assist you in resolving the issue.

If you want to check the logistics of your order, please click Track Your Order to check.

If you are not satisfied with the product you received, please click Here to read the Return Policy and follow the instructions.